FAQ - Frequently asked questions

We pay every Thursday directly into your bank account. Once you have completed your first paid spot, you can request your payment with a single click. You can also choose to be paid automatically. If your balance is at least $20.00, weekly payments will be generated without incurring in any transaction fees (recommended).

Alternatively, you can request your payments manually. This is ideal if you want to make some savings. Use the manual payment request them anytime you want. Please note that if you choose to be paid when your balance is below $20.00, this will result in a small $0.50 transaction fee.

Note: Please allow two business days for transactions to be completed.

If you have trouble signing in to the SmartSpotter App, it is likely you have a typo in your email or password. Both are case sensitive. If the problem persists, simply reset/create a new password using the ‘I forgot my password’ option in the app. 

You can always send us an email at info-au@smartspotter.com.au asking for help. We will resolve this for you as quickly as we can.

To become a Spotter, simply download the app, click on sign up, enter you email and follow the instructions you will receive via email.

Once you create your password, you can use your credentials to sign in to the SmartSpotter App. Your email and passwords are case-sensitive so please make sure you enter these correctly for a successful log in.

Invite your friends to SmartSpotter!

Now you can invite friends to be part of the SmartSpotter community so they can also make some extra cash.

The program rewards you for the Spots your referees successfully complete. So, make sure your invitations go to those who you believe will be amazing Spotters so you can maximise your earnings too.

Let's take a look at how it works!

Check the invitations available on your profile page:

• Simply sign in as Spotter on www.smartspotter.com/en-au
• Click the referrals tab on the top right and share the invitation link

Benefits:

• Earn $0.50 for each approved paid Spot completed by your referral (excl. Incorrect locations and fun assignments)
• Earn $1.00 and unlock an extra invite when your referral reaches 100 SmartPoints
• Unlock an extra invite for every 1,000 SmartPoints you make

Good to know:

Every Spotter starts with 3 invites

The invitation link only works once

The referral program works only if you are an active Spotter. Your last Spot must be completed in the past 30 days

When your referral successfully completes a paid Spot, your bonus is added to your account automatically.

You can track your referrals activity on your profile page

How long you get to complete a spot depends on your rank. For example, Junior Spotters can reserve a maximum of two assignments simultaneously and get one hour to carry out the assignments. A SmartSpotter can accept five assignments simultaneously that stay open for three hours.

No matter what your rank, always make sure you don’t bite off more than you can chew and can successfully complete all spots without mistakes before time is up.

Easily modify or update your profile by clicking on the profile tab in the app.

From there you can modify your information, such as your address, profile photo, bank details, payment preferences, etc.

All transaction history in your account can be found in your profile page. You can download this in an excel file if required.

Simply go to the Spotters website: https://www.smartspotter.com/en-au and sign in as Spotter to access your profile. Password is the same you use to log into the App.

Every assignment has SmartPoints. These determine your Spotter rank. Each rank allows you to accept more assignments simultaneously and gives you more time to complete them.

Ranks:

• Junior Spotter (0 - 100 SmartPoints required)
  • Can accept two Spots simultaneously and has one hour to complete a Spot.
• Spotter (100 - 1000 SmartPoints required)
  • Can accept three Spots simultaneously and has two hours to complete a Spot.
• Senior Spotter (1000 - 2000 SmartPoints required)
  • Can accept four Spots simultaneously and has two hours to complete a Spot.
• SmartSpotter (2000+ SmartPoints required)
  • Can accept five Spots simultaneously and has three hours to complete a Spot.

Note: We want to give all Spotters an equal opportunity to complete spots. For that reason, if your cancelation rate is higher than 25%, you can only accept only one (1) spot at a time. 

We use each spot to collect important information. If your spot is rejected this means that the photos/answers you have submitted did not meet the requirements requested and is then considered unusable information. When carrying out an assignment it is important that you bear in mind the following points:

• When providing answers make sure they are consistent with the photos taken. We need to provide quality insights. 
• When taking overall photos, make sure your shot is as per requested. Take your time and check the example images we create for you. 
• When taking a close-up photo, make sure the products are clearly visible in the photo. Brands and prices must be legible.
• Carefully read through the questions first to be sure of what you’re supposed to capture and where.
• Photos must be sharp. Blurry photos will be rejected.
• Provide detailed descriptions when requested. The client will read this explanation and it is important that the description is done properly.
• Due to privacy reasons, avoid taking photos of people when possible. 

SmartSpotter wants to ensure the assignment is carried out at the right location and will reject spots that are too far away from the given location. This is why you cannot submit an assignment from home.

In most cases, you will easily complete spots discreetly, but it can happen that store staff will be curious and ask questions. Don’t stress! Calmly explain that you are a SmartSpotter and they can contact us at info-au@smartspotter.com.au if they have any questions or concerns.

If the store staff requests you to leave or to stop taking photos, do as they ask without objection, be polite and let us know what happened in the Remarks of the assignment.

The payment per assignment/spot is based on the degree of difficulty, location or length of the assignment. The number of spots already completed and the number of spots still available in the app both can play a role too. The factors that are significant vary per assignment.

Some assignments have a maximum number of spots needed across multiple locations and will be removed from the app once we reach that number. In other cases, another Spotter might have accepted the assignment just before you. Therefore, accept assignments as quickly as possible, so you can be sure that you can carry them out.

Also, be aware of the date: the assignments are only available for a certain period of time and will be removed from the app once that time is up.

If you like us on Facebook or follow us on Instagram, we give updates as to when assignments will be finishing in the app! So, check us out:

https://www.instagram.com/smartspotterau/

https://www.facebook.com/SmartSpotterAU

Another way to tell if an assignment is going to end is to look out for the text “This Spot is almost completed” on spots in the app.

For some assignments, not all questions are mandatory. This means that you don’t have to answer optional questions if you don’t want to. Bear in mind however, optional questions will often give you extra money if completed correctly so make sure you only take photos of relevant content.

e.g. Photos of the ground, your feet, or a potential life partner will not help your assignment.

SmartSpotter strives to assess every submitted assignment within 48 hours. Many assignments are often approved within as little as a few hours.

SmartSpotter will never pass on your personal data to third parties. Check out our general terms and conditions and privacy policy for more information.

Your accountant should indicate how to declare these amounts. We are not qualified to provide counsel or indications regarding taxes.  However, we can provide access to your transaction history to assist with the exact amounts given to you. Simply sign in as a Spotter in your profile page at www.smartspotter.com.au. SmartSpotter is not responsible for your declarations.

You can do the following: complete the assignment at the requested location. Then, submit the assignment at a location where you have a good Internet connection as close to the store/venue as possible. Leave us a message in the remarks section letting us know that due to bad reception you had to submit the spot outside of the store/venue. Always make sure you submit as close as you possibly can to the location to be sure it won’t be rejected as we often reject spots that are considered too far away from the location.

It sometimes happens that the shop is no longer located at the specified address. Click Incorrect address in the upper right corner. Next, take a photo of the shop front and answer a number of questions. You will receive $1.00 for this assignment and you will receive double the number of points that you would normally receive with this assignment for letting us know.

This could be happening because of two things. Firstly, when you accept a Spot you have a limited time to completed it. If the time is up, the system automatically marks your Spot as expired and therefore your cancelation percentage will go up even though you didn’t cancel any Spot.

Secondly, you decided not to continue completing the Spot and canceled it, then your cancelation percentage will go up. The good news is that the statistics shown are reflecting only the last 4 weeks of Spotting.

Note: We want to give all Spotters an equal opportunity to complete spots. For that reason, if your cancelation rate is higher than 25%, you can only accept only one (1) spot at a time. 

Since the system checks only the last 4 weeks of activity, the older spots will not be taken into account. Hence, your cancelled/rejected stats may go down again. Alternatively, if your number of approved Spots increases, this will naturally decrease your cancellation rate.

For example, if you completed 4 spots in the last four weeks (3 approved and the last one cancelled). This means you have a 25% cancellation rate. If you do not complete any other spot in the next week, then this percentage will increase to 33%. The following week it will be 50%, the following 100% but the next one, it will be back to 0%

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In short, the easiest way to decrease your cancelled/rejected stats is to complete more spots 😉.