We pay every Thursday directly into your bank account. Once you have completed your first paid spot, you can request your payment with a single click. You can also choose to be paid automatically. If your balance is at least $20.00, weekly payments will be generated without incurring in any transaction fees (recommended).

Alternatively, you can request your payments manually. This is ideal if you want to make some savings. Use the manual payment request them anytime you want. Please note that if you choose to be paid when your balance is below $20.00, this will result in a small $0.50 transaction fee.

Note: Please allow two business days for transactions to be completed.

To become a Spotter, simply download the app, click on sign up, enter you email and follow the instructions you will receive via email.

Once you create your password, you can use your credentials to sign in to the SmartSpotter App. Your email and passwords are case-sensitive so please make sure you enter these correctly for a successful log in.

If you have trouble signing in to the SmartSpotter App, it is likely you have a typo in your email or password. Both are case sensitive. If the problem persists, simply reset/create a new password using the ‘I forgot my password’ option in the app. 

You can always send us an email at info-au@smartspotter.com.au asking for help. We will resolve this for you as quickly as we can.

In most cases, you will easily complete spots discreetly without being approached, but it can happen that store staff will be curious and ask questions. Don’t stress! Calmly explain that you are a SmartSpotter and they can contact us at info-au@smartspotter.com.au if they have any questions or concerns.

If the store staff requests you to leave or to stop taking photos, do as they ask without objection, be polite and let us know what happened in the Remarks of the assignment.