HOW DO I GET PAID?

We pay every Thursday. Once you have completed your first paid spot, you can request your payment with a single click. Please note that if you choose to be paid at an amount below $20, this will result in a $0.50 transaction fee.

Alternatively, you can choose to be paid automatically every week without incurring any fees. This happens as soon as your balance reaches $20 or more. No need to think about payment anymore!

Note: Please allow two business days for transactions to be completed

WHAT IF A SHOP EMPLOYEE ASKS QUESTIONS?

In most cases you will easily complete spots discreetly, but it can happen that store staff will be curious and ask questions. Don’t stress! Calmly explain that you are a SmartSpotter and they can contact us at info-au@smartspotter.com.au if they have any questions or concerns. If the shop owner does request you to leave or to stop taking photos, do as they ask without objection, be polite and let us know what happened in the Remarks of the assignment.

HOW LONG DO I HAVE TO COMPLETE AN ASSIGNMENT?

How long you get to complete a spot depends on your rank. For example, Junior Spotters can reserve a maximum of two assignments simultaneously and get one hour to carry out the assignments. A SmartSpotter can accept five assignments simultaneously that stay open for three hours.

No matter what your rank, always make sure you don’t bite off more than you can chew and can successfully complete all spots without mistakes before time is up.

HOW DO I BECOME A SPOTTER?

To become a Spotter, you can register at top of this page! You will then be added to a waiting list full of others who want to join. If you don’t want to wait, feel free to email us at info-au@smartspotter.com.au and we will happily send you a direct invitation to sign in and gain access to the app.

HOW CAN I MODIFY OR ADD MY INFORMATION?

Easily modify or add things to your profile by signing as Spotter at the top of this page. From here you can modify your information, such as your address, profile photo, bank details, etc.

I FORGOT MY SMARTSPOTTER PASSWORD. WHAT SHOULD I DO?

No problem! Click sign in at the upper right-hand corner of this page, select I am a Spotter and here, you can request a new password.

WHAT ARE THE SMARTPOINTS FOR?

SmartPoints are points that you gain when you carry out assignments. Accumulating these points allows you to increase in rank. Rising in ranks allows you to accept more assignments simultaneously and gives you more time to complete them.

WHY CAN'T I SUBMIT AN ASSIGNMENT FROM HOME?

SmartSpotter wants to ensure the assignment is carried out at the right location and will reject spots that are too far away from the given location. This is why you cannot submit an assignment from home.

DO I HAVE TO PAY INCOME TAX ON MY SPOTTER MONEY?

Your accountant should indicate how to declare these amounts. We are not qualified to provide counsel or indications regarding taxes.  However, we can provide access to your transaction history to assist with the exact amounts given to you. Simply sign in as a Spotter in your profile page at www.smartspotter.com.au. SmartSpotter is not responsible for your declarations.

WHAT IS THE PAYMENT BASED ON?

The payment per assignment/spot is based on the degree of difficulty, location or length of the assignment. The number of spots already completed and the number of spots still available in the app both can play a role too. The factors that are significant vary per assignment.

I CAN'T LOGIN. WHAT SHOULD I DO?

When you're having difficulty logging in on your account, send us an email at info-au@smartspotter.com.au. We will resolve this for you as quickly as possible

WHY DO ASSIGNMENTS SOMETIMES DISAPPEAR QUICKLY FROM THE APP?

Some assignments have a maximum number of spots needed across multiple locations and will be removed from the app once we reach that number. In other cases, another Spotter might have accepted the assignment just before you. Therefore, accept assignments as quickly as possible, so you can be sure that you can carry them out.

Also, be aware of the date: the assignments are only available for a certain period of time and will be removed from the app once that time is up.

If you like us on Facebook or follow us on Instagram, we give updates as to when assignments will be finishing in the app! So, check us out:

https://www.instagram.com/smartspotterau/

https://www.facebook.com/SmartSpotterAU

Another way to tell if an assignment is going to end is to look out for the text “This Spot is almost completed” on spots in the app.

WHAT DO I HAVE TO DO WITH OPTIONAL ASSIGNMENT QUESTIONS?

For some assignments, not all questions are mandatory. This means that you don’t have to answer optional questions if you don’t want to. Bear in mind however, optional questions will often give you extra money if completed correctly so make sure you only take photos of relevant content.

e.g. Photos of the ground, your feet, or a potential life partner will not help your assignment.

HOW LONG DOES IT TAKE BEFORE AN ASSIGNMENT IS APPROVED?

SmartSpotter strives to assess every submitted assignment within 48 hours. Many assignments are often approved within as little as a few hours.

WHAT DOES SMARTSPOTTER DO WITH MY PERSONAL DETAILS?

SmartSpotter will never pass on your personal data to third parties. Check out our general terms and conditions and privacy policy for more information.

WHY HAS MY ASSIGNMENT BEEN REJECTED?

We use each spot to collect important information. If your spot is rejected this means that the photos/answers you have submitted did not meet the requirements requested and is then considered unusable information. When carrying out an assignment it is important that you bear in mind the following points:

- When providing answers make sure all content is correct and relevant.
- When taking overall photos, an entire shelf, shop or product range must be visible in the photo, from top to bottom and from left to right.
- When taking a close-up photo, make sure the products are clearly visible in the photo. Brands and prices must be legible.
- Carefully read through the questions first to be sure of what you’re supposed to capture and where.
- Photos must be sharp. Blurry photos will be rejected.
- Photos must be correctly uploaded. If the photos are upside down or horizontal, we will not approve the assignment.
- Provide detailed descriptions when requested. The client will read this explanation and it is important that the description is done properly.
- If people can be recognised on the photo, the assignment will be rejected. Due to privacy reasons, all people must appear unrecognisable.
 

I DO NOT HAVE GOOD RECEPTION AND I CANNOT SUBMIT THE ASSIGNMENT AT THE REQUESTED LOCATION. WHAT SHOULD I DO?

You can do the following: complete the assignment at the requested location. Then, submit the assignment at a location where you have a good Internet connection as close to the store/venue as possible. Leave us a message in the remarks section letting us know that due to bad reception you had to submit the spot outside of the store/venue. Always make sure you submit as close as you possibly can to the location to be sure it won’t be rejected as we often reject spots that are considered too far away from the location.

THE ADDRESS DOES NOT CORRESPOND WITH THE ASSIGNMENT, WHAT SHOULD I DO?

It sometimes happens that the shop is no longer located at the specified address. Click Incorrect address in the upper right corner. Next, take a photo of the shop front and answer a number of questions. You will receive $1.00 for this assignment and you will receive double the number of points that you would normally receive with this assignment for letting us know.